Legal
Refund & Cancellation Policy
Clear expectations for Talgora subscriptions and account changes at launch.
Billing and cancellation
Talgora subscriptions are billed through Paddle according to the plan and billing period selected at checkout. A cancellation stops the next renewal; access normally continues through the current paid period.
Refunds
Refund requests are reviewed case by case, taking into account the billing date, usage, and applicable consumer law. Contact support before disputing a charge so the team can review the account and Paddle transaction.
Downgrades and failed payments
Downgrades are support-assisted at launch so clinic data and plan limits can be reviewed safely. Failed payments may place an account into a past-due state and can restrict access until billing is resolved.
Contact
For cancellation, refund, downgrade, or payment questions, contact [email protected]. This starter policy should be reviewed with local counsel before publication.